![]() Live Bookkeepers aren’t responsible for errors resulting from incorrect information that you provide, or if you re-open the books by overriding closure after a Live Bookkeeper completes the month-end closure. ![]() You’ll need to provide QuickBooks with a receipt for the transaction in question, correspondence from your outside tax accountant, or a document stating the balance of the account if an account balance is in question. If you invoke the guarantee, QuickBooks will conduct a full n evaluation of the Live Bookkeeper’s work. An “error” is: a) a transaction that has been incorrectly categorized to the wrong account b) an account balance in QuickBooks that doesn’t match the actual account balance or c) improper transactions which can’t be supported by documentation (including client responses and client meeting notes). If your Live Bookkeeper makes an error that requires you to re-open your books for any month, we’ll correct the error in your books for the month that the error occurred at no additional charge.Įligible errors include only those made by a Live Bookkeeper. Īccurate Books Guarantee: Accurate Books Guarantee is only available for active customers of QuickBooks Live Monthly Bookkeeping who have provided their current business tax return. For more information about Intuit Payments' money transmission licenses, please visit. Have a good one.Money movement services are provided by Intuit Payments Inc., licensed as a Money Transmitter by the New York State Department of Financial Services. I’d be more than willing to lend you a hand. Click on the Get Phone Number button to see the support number.įeel free to reach again if you have any other questions.You can get their updated number on this article: Agents have the necessary tools, like screen-sharing to get you back up and running. Since Community is a peer-to-peer forum, I won't be able to check your account without asking for sensitive information.Īll accounts related concern need to be directed to our technical support for security purposes. So far, we haven't received similar issues reported. I want to make sure you'll get the best help possible concerning error code 310 in QuickBooks Desktop. I appreciate your effort in performing some troubleshooting steps beforehand. Prefuser.c (33376) : CHECKPOINT: 3876: Wed Feb 13 09:44:32 Error: Verify Encrypted Data: Failed to decrypt customer's credit card number. Prefuser.c (33377) : CHECKPOINT: 3876: Wed Feb 13 09:44:32 (This problem is not fixable by Rebuild.) However I cannot figure out how to find the Customer ID to complete the task to see if it works.ĭoes anyone know how to find the Customer ID? Will this even fix the problem? And if not, how does it get fixed?Įl_cname.c (38990) : MESSAGE: 3876: Wed Feb 13 09:44:32 LVL_SEVERE_ERROR-GetDecryptedCreditCardNumber Failed: The decryption has failed. It lists Customer ID, so I figured I'd just go delete the customer, thereby deleting the credit card info, and that should fix it. I have followed all of the steps for fixing this issue, and in the QBWin.log file have located the error lines in the log file (pasted below).
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